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DISC Training for Customer Service
DISC for Customer Service is for any staff involved in meeting and serving VIP clients who come back to see them regularly and is for every type of Customer Service Staff Member. It is also for anyone managing staff - internal customers.
This package includes:
- 1:1 Personal online debrief of your DISC for Customer Service Report - 90 minutes.
- Private mentoring with Carol Dysart - DISC Master that includes PeopleSmart Strategies - 2x 60 minutes.
- DISC Interpretation - Level 1 at PeopleSmart Academy.com - 8 Self-study online modules.
- Charts and summary tip sheets to keep by the phone or desk where you work.
- 1:1 coaching for learning how to debrief a DISC Report - 1 x 60 mins sessions.
Client Customer Service: Each client can be different and have specific needs. After taking coaching/mentoring sessions with Carol it will become easy to distinguish what's most important for each client you offer customer service to and deal with on a daily basis.
Serving your Internal Customers: Gain mastery in doing DISC debriefs for your staff so your team know EXACTLY how they like being treated and what type of care and service they appreciate the most - in the way you greet, treat them - including the type of interaction they are most comfortable with, and ways to ask questions of them that serve them.
Outcome: Learn how to adapt your own style and effectively apply PeopleSmart strategies for supporting each staff member in a customer service role, to give their best when serving and interacting with each customer/client and when greeting new customers for the first time.
Note: Contact us for discount pricing if you have more than one staff member in a Customer Service role wanting this package: [email protected]